Shipping policy

Ronda's Gourmet Gifts Shipping Policy

• Free Shipping: We offer FREE standard shipping on the vast majority of our products.
• Specialized Items: Certain heavy or highly fragile products may be subject to additional shipping and handling requirements. Any applicable shipping costs will be clearly displayed at checkout before your purchase is finalized

• Standard Timeline: Once your order curation is complete, your package will be handed off to the carrier and ship out immediately.
• Weekends & Holidays: Orders placed on weekends or major national holidays will begin their curation process on the very next business day.
• Peak Seasons: While our team strives to process and ship orders as quickly as possible, large corporate orders, seasonal peaks (such as winter holidays), or severe weather conditions may impact timelines. We highly recommend placing orders well in advance of special occasions to guarantee a perfectly timed delivery.

• Carrier Selection: We partner exclusively with reputable national carriers to deliver your orders safely, including UPS, FedEx, and USPS. All shipments adhere strictly to the carrier's rules and regulations.
• Shipping Liability: Once your package has been handed over to the shipping carrier, Ronda's Gourmet Gifts is no longer liable for the package. This includes instances of lost, stolen, or damaged goods. We strongly recommend that recipients monitor tracking information closely and take necessary precautions to receive their packages securely.
• Delivery Windows: Estimated delivery times are provided based on the carrier's active schedules. Ronda's Gourmet Gifts has no control over a carrier’s actual transit delays or their real-time determination of whether a physical location is "safe" to leave a package. If a delivery attempt is made and a notice is left, it is the recipient's responsibility to follow the carrier's instructions to retrieve the package.
• Package Tracking: A tracking number will be automatically emailed to you as soon as your order ships. We encourage you to track your package to stay informed about its delivery status. For deep updates regarding transit, please contact the carrier directly with your tracking number.

• Delivered Status: If a package is officially marked as "Delivered" by the carrier, Ronda's Gourmet Gifts will not issue refunds or replacements, even if the recipient claims non-receipt. We recommend contacting the delivering carrier directly to verify exactly where the parcel was placed.
• Security Recommendations: To minimize the risk of porch piracy or lost packages, we recommend shipping your order to a secure location where someone is available to receive the package in person.
• Unauthorized Returns: Packages returned to us without a prior return authorization will not be eligible for a refund. Unauthorized returns, refused shipments, or non-delivered packages will be discarded, and no refunds or adjustments will be issued.

• Perishable Items: Due to the gourmet nature of our foods, we take extra precautions to ensure that perishable items arrive in excellent condition. However, Ronda's Gourmet Gifts cannot guarantee that perishable items will remain in perfect condition if the carrier experiences unexpected transit delays.
• Summer Shipping (April – September): During the hot summer months, all chocolate and heat-sensitive items may be seamlessly substituted with non-melting gourmet alternatives of equal or greater value to prevent spoilage. Melted chocolate is not considered a damaged product and will not be replaced or refunded. We strongly advise customers to follow our summer recommendations. Ice packs are available for purchase on select chocolate basket arrangements at checkout.

• No Cancellations: Because our automated fulfillment pipeline begins preparing and curating your custom gift arrangement immediately upon receipt, we are unable to accept order cancellations. Once an order is placed, it is entered into our system and sent straight to our curation team. Please review all order details carefully before submitting.

• Fulfillment Standards: Ronda's Gourmet Gifts carefully curates each arrangement based on the premium components listed on our website.
• Substitutions: To maintain our strict on-time delivery schedules during periods of high demand or low supplier inventory, we reserve the right to substitute specific products with like items of equal or greater value. These seamless updates ensure your gift basket arrives complete and beautiful without delay. No financial adjustments or prior notices will be issued for these design-equivalent substitutions.