Refund policy

 

Ronda's Gourmet Gifts Return Policy

At Ronda's Gourmet Gifts, we strive for excellence in all aspects of our business. Your satisfaction, as well as that of your customers, is very important to us. Please read the following return policy carefully to understand how we handle returns and refunds.

1. Perishable Items

  • No Returns: Due to the perishable nature of most of our products, they cannot be returned.
  • Replacement/Refund: Perishable items will only be replaced or refunded if they arrive damaged during the shipping process. Please notify us at rsggs@rsggs.com within 3 business days of delivery if your order arrives damaged.

2. Non-Perishable Items

  • Return Process: Non-perishable items can be returned at your expense after contacting us to obtain a Return Authorization (RA) number. Returns without an RA number will not be accepted.
  • Notification and Return Timeframe: You must notify Ronda's Gourmet Gifts at rsggs@rsggs.com within 3 business days of delivery (day of delivery counts as day one). The approved item must be returned within 14 days of delivery, in the original packaging and unopened, along with the RA number.
  • Unauthorized Returns: Unauthorized returns, refused shipments, or non-delivered packages will be discarded, and no refunds will be issued.
  • Shipping Costs: Shipping and handling fees are non-refundable. If a return is made using our UPS account, the shipping cost will be charged to your card. To avoid this fee, please have your customer return the package at their expense.

3. Order Cancellations

  • No Cancellations: We are unable to accept cancellations of orders as we begin processing them immediately upon receipt.

4. Order Fulfillment and Substitutions

  • Product Availability: Ronda's Gourmet Gifts will design, fulfill, and ship orders as placed through our website. While we make every effort to fulfill each order as listed, in the event of diminished supply, we reserve the right to substitute any product(s) with a like product of equal or greater value without prior notice or financial adjustment.

5. Summer Shipping and Melting Items

  • Substitutions: During the hot summer months (April - September), all chocolate and other melting items may be substituted with non-melting items.
  • Melted Chocolate: Melted chocolate is not considered a damaged product and will not be replaced or refunded. We highly recommend following our summer shipping recommendations to avoid issues with melting. It is up to you to decide whether to offer chocolate gifts/bouquets during the warmer months. Ice packs are available to purchase for some, not all, of our chocolate baskets.

By placing an order with Ronda's Gourmet Gifts, you agree to this return policy. We appreciate your understanding and cooperation. If you have any questions or concerns, please contact us at rsggs@rsggs.com.