Refund policy

Ronda's Gourmet Gifts Return Policy

• No Returns: Due to strict food safety regulations and the perishable nature of our gourmet food products, items in this category cannot be returned.
• Damaged Deliveries: Perishable items will only be replaced or refunded if they are structurally damaged during transit. If your order arrives damaged, please notify us immediately at rsggs@rsggs.com within 3 business days of delivery so we can swiftly resolve the issue for you.

• Return Authorization Required: Non-perishable gift components may be eligible for a return. To initiate a return, you must contact us at rsggs@rsggs.com within 3 business days of delivery (with the day of delivery counting as day one) to receive a mandatory Return Authorization (RA) number. Returns sent without an active RA number cannot be processed.
• Return Shipping & Timeframe: Once your return is authorized, the unopened items must be shipped back to us in their original packaging within 14 days of initial delivery. Return shipping costs are the sole responsibility of the customer.
• Unauthorized Returns: Any unauthorized returns, refused shipments, or non-delivered packages sent back to our facility will be discarded, and no refunds or adjustments will be issued.
• Shipping Fees: Original shipping and handling fees are completely non-refundable.

• No Cancellations: Because our automated fulfillment pipeline begins preparing and curating your custom gift arrangement immediately upon receipt, we are unable to accept order cancellations. Please double-check all shipping addresses and message card text before submitting your order.

• Design Standards: Every arrangement is meticulously built to match the inventory listed on our website.
• Seamless Substitutions: In periods of high seasonal demand or restricted supplier availability, we reserve the right to substitute specific components with parallel items of equal or greater premium value. These design updates are handled seamlessly by our team without prior notice or financial adjustment to ensure your gift ships out on schedule.

• Chocolate Substitutions: To prevent spoilage during hot summer months, heat-sensitive chocolates may be proactively replaced with exquisite, non-melting gourmet alternatives of equal or greater value.
• Melted Items: Melted chocolate is not considered a manufacturing or transit defect and is not eligible for a replacement or refund. We highly encourage utilizing our warm-weather ordering suggestions, including purchasing available ice packs for select chocolate arrangements at checkout.